business courses

 

Awareness to Action: Implementing Diversity, Equity and Inclusion (DEI) in the Workplace.

Introduction

This two-day workshop is designed to provide employees with a comprehensive understanding of DEI principles and their importance in creating a more inclusive and productive workplace. Through interactive sessions, group discussions and practical activities participants will gain the knowledge and skills needed to foster an inclusive culture within the organization.

Learning Objective

1. Understand the key concepts of diversity, equity, and inclusion.

2. Recognize the benefits of a diverse and inclusive workplace.

3. Identify and address unconscious biases and barriers to inclusion.

4. Develop strategies to promote equity and inclusion in daily interactions and business practices.

5. Implement actionable DEI initiatives within their teams and departments.

6. Foster a culture of belonging to those values and respecting individual differences."

Duration

2 days (9am to 5pm daily)

Who Should Attend

HR Managers and Leaders responsible for workplace culture

Diversity and Inclusion Officers

Team Leaders and Supervisors

Employees interested in fostering an inclusive workplace

Executives looking to implement DEI strategies across their organization

Course Fees per pax

S$ 580.00

Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

The Art of Technical Writing

Introduction

Reports are the lifeblood of decision making and monitoring in business. Ideally, they provide relevant, vetted information that allows a reader to easily understand both context and implications and make an informed decision. However, too often, important information is buried and organization is muddled. And, writing a report can feel like a time-draining burden. This two-day program teaches you the optimal planning and writing process to convey technical and complex information effectively. And, you will learn how to write reports more efficiently, saving you time and reducing frustration.

Learning Objective

At the end of the course, learners will be able to:

• Understand and avoid the common errors in technical writing

• Employ guided technical writing skills

• Acquire practice in writing technical reports

• Write clear and convincing reports

• Format their technical reports effectively"

Duration

2 days (9am to 5pm daily)

Who Should Attend

This workshop is suitable all industries – from factories to research laboratories; particularly for individuals looking to improve their report writing skills to become more effective in communication, or in an industry that involves technical or financial analytical documents and reports.

Course Fees per pax

S$ 420.00

Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

The CRM (Customer Relationship Management) way to long lasting relationship

Introduction

"What is quality today may not be quality tomorrow: A high quality product today may have an advantage in the market but in the future, it will be expected in all similar products. Putting the customer first is one of the most valuable strategies for building a business. Generating satisfied customers is the best source of word-of-mouth referrals and there is no better salesperson than a loyal customer.

This 1-day Customer Relationship Management (CRM) program will touch on refocusing your business to concentrate on your customers in order to build long lasting relationships that allow you to beat the competition. Participants will learn how leadership styles and culture have an impact on deliverance of service."

Learning Objective

At the end of the course, learners will be able to:

• Understand the concept of Customer Relationship Management

• Acquire the knowledge and skills of a customer relationship professional

• Understand the characteristics of ‘The Ideal Organization’

• Enhance existing customer service skills and develop new techniques to improve your customers’ experience

• Understand your own impact on customers and identify ways to improve it"

Duration

1 day (9am to 5pm daily)

Who Should Attend

This workshop is suitable for anyone, not just service professionals or customer-facing roles, who has a part to play in delivering product, process or service in the business operations.

Course Fees per pax

S$ 330.00

Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

Awaken Your Customer Service Sense

Introduction

What is good customer service? Is it just applicable for customer-fronting staff? How can we go from good to awesome customer service? What are the common challenges when trying to deliver customer service? How can we handle demanding customers and build trust relationships? This 1-day program is designed to answer the all-important customer service-related questions. Participants will learn the best practices and techniques to deliver exceptional service, while feeling accomplished in resolving customer issue.

Learning Objective

• Customer service best practices

• Handling difficult customers

• Building trusted partner-relationships

• Resolving conflicts objectively"

Duration

2 days (9am to 5pm daily)

Who Should Attend

This workshop is suitable for a wide-range of professional, not limited to frontline customer service representatives, who are keen to develop a customer-centric mindset in order to enhance their customer service skills.

Course Fees per pax

S$ 420.00

Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

Effective Project Management

Introduction

This two-day program is designed with the objective of presenting an introductory level knowledge of project management practices to non-project specialists to enable the learning of project management practices without the overwhelming jargons of a formal project management framework. The workshop focuses on managing the dynamics of projects and will equip participants with the hands-on skills and experience to manage projects successfully.

Learning Objective

"At the end of the course, learners will be able to:

Identify the dynamics of managing project

Manage expectations and developing strategies for influencing stakeholders

Use practical tools for managing projects

Manage the dynamics of human relations of project teams"

Duration

2 days (9am to 5pm daily)

Who Should Attend

Professionals seeking to improve workplace communication

Leaders and Managers looking to enhance team dynamics

Customer service representatives and salespeople

Individuals aiming to strengthen their interpersonal communication skills

Anyone interested in improving their ability to connect and engage with others

Course Fees per pax

S$ 420.00

Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

Reducing Stress While Optimizing Your 24/7

Introduction

I don’t have time!” How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realizing it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spend our time productively. After all, time is a scarce and valuable resource. This 2-day program will enable you to examine the causes of stress and its impact on your own productivity at work as well as to consider a range of techniques for helping you handle pressure more positively.

Learning Objective

"At the end of the course, learners will be able to:

• Learn how you can manage stress positively at work in order to improve performance

• Appreciate the impact of pressure and the cumulative effect of life-changing events

• Ability to recognize the early warning signs of stress and ways to combat an escalation

• Practice goal planning, prioritizing and managing time more effectively in order to take control

• Identify ways of improving performance by better managing resources"

Duration

2 days (9am to 5pm daily)

Who Should Attend

This workshop is suitable for anyone wanting to improve their personal effectiveness, enhance health and happiness by applying simple stress and time management techniques.

Course Fees per pax

S$ 420.00

Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

Uncover Your Communication Power Towards Greater Understanding

Introduction

Learn to understand how one communicates, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication. For the better part of every day, you are communicating to and with others. Whether it is the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This two-day workshop will help you understand the mechanics and methods of communication and how to make the most of them.

Learning Objective

At the end of the course, learners will be able to:

• Effects of a competent and effective communicator

• Understanding different communication styles

• Discovering the science of body language

• Exploring the art of listening and the various styles

• Techniques of effective communication"

Duration

2 days (9am to 5pm daily)

Who Should Attend

Professionals seeking to improve workplace communication

Leaders and Managers looking to enhance team dynamics

Customer service representatives and salespeople

Individuals aiming to strengthen their interpersonal communication skills

Anyone interested in improving their ability to connect and engage with others

Course Fees per pax

S$ 420.00

Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.