Quality Courses

 








QC Tools & Technique

Introduction

This two-day course introduces participants to the essential tools and techniques used in Quality Control (QC) for ensuring consistent product quality and process improvement. The workshop emphasizes the practical application of these tools in identifying, analyzing, and solving quality issues, helping organizations to minimize defects and improve overall performance. Through hands-on exercises and case studies, participants will gain a deeper understanding of how to use QC tools effectively in various industries.


Learning Objective

Understand the role of Quality Control (QC) in managing and improving product and process quality

Learn the 7 classic QC tools and additional advanced techniques for identifying and addressing quality issues

Develop problem-solving skills to analyze defects and implement corrective actions

Apply statistical methods to measure, control, and improve quality across processes

Gain practical experience in using QC tools to achieve continuous improvement and customer satisfaction


Duration

2 days (9am to 5pm daily)


Who Should Attend

Quality Control and Quality Assurance Professionals

Production and Manufacturing Engineers

Process Improvement Teams

Operations Managers and Supervisors

Anyone involved in maintaining or improving product/process quality


Course Fees per pax

S$510.00


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

Failure Mode Effect Analysis (FMEA)

Introduction

Failure Modes and Effects Analysis (FMEA), is an analytical method to ensure potential problems have been considered, assessed for risk and actioned as part of both product and process design. It provides a record of an organisations collective knowledge about products and processes. It is widely used in many industrial sectors such as automotive, aerospace, renewable energy and mobile power generation.


Learning Objective

Participants will become competent in creating and analysing design and process FMEA's and develop an understanding of the methods to implement Failure Mode and Effects Analysis within their organisation.

Duration

2 days (9am to 5pm daily)


Who Should Attend

This course is designed for Management, Implementation Teams, Internal Auditors and others who are involved in the implementation or auditing of Failure Mode and Effects Analysis.


Course Fees per pax

S$510.00


Course Outline

  1. Introduction to FMEA concepts

  2. FMEA process and key terminology

  3. FMEA Team and Data Collection

  4. Step-by-Step Guide to Conducting an FMEA

  5. Practical Application of FMEA - Case Study Part 1

  6. Practical Application of FMEA - Case Study Part 2

  7. Identifying and Implementing Risk Mitigation Actions

  8. FMEA Review, Reporting, and Course Wrap-Up


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

Advanced Product Quality Planning (APQP) & Production Part Approval Process (PPAP)

Introduction

Advanced Product Quality Planning (APQP) and Production Part Approval Process (PPAP) are essential tools in the automotive and other manufacturing industries to ensure the quality and reliability of products.


Learning Objective

Upon completion, participants will be able to:

• Understand the APQP and PPAP methodology

• Apply the knowledge acquired and work experience to effectively execute an APQP and PPAP

• Achieve customer satisfaction

• Continually improve on their operations"


Duration

2 days (9am to 5pm daily)


Who Should Attend

Engineers, supervisors and operators involved in QC/QA, manufacturing, process engineering, maintenance, store and calibration.

Supply chain personnel and suppliers."


Course Fees per pax

S$510.00


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.



Certified Quality Engineer

Introduction

This comprehensive course is designed to prepare participants for the Certified Quality Engineer (CQE) examination administered by the American Society for Quality (ASQ). The course covers key quality engineering principles, tools, and techniques, focusing on the knowledge areas outlined in the CQE Body of Knowledge. Through a combination of theoretical instruction, practical exercises, and exam preparation strategies, participants will gain the skills and confidence necessary to pass the CQE exam and apply quality engineering principles in their organizations.


Learning Objective

Understand the role and responsibilities of a Certified Quality Engineer

Review key quality concepts, tools, and methodologies

Gain proficiency in the CQE Body of Knowledge domains

Develop problem-solving and decision-making skills relevant to quality engineering

Prepare effectively for the CQE examination


Duration

24 days (9am to 5pm daily)


Who Should Attend

Quality Engineers and Quality Assurance Professionals

Process Improvement Specialists

Manufacturing and Operations Managers

Project Managers involved in quality management

Anyone seeking to enhance their knowledge and credentials in quality engineering


Course Fees per pax

S$ 5800.00


Course Outline

  1. Introduction Session

  2. Management & Leadership

  3. The Quality System

  4. Product, Process and Service Design

  5. Product and Process Control

  6. Continuous Improvement

  7. Quantitative Methods and Tools

  8. Risk Management

  9. Revision and exercise

  10. ASQ examination


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance AND

Certified Quality Engineer, often abbreviated CQE, is a certification given by the American Society for Quality (ASQ) upon passing the ASQ examination.

Supplier Quality Audit

Introduction

This course will provide participants with the knowledge and skills required

for evaluating, auditing the supplier’s quality systems, processes, projects or

products to meet the organization and customer requirements as set forth in

the contractual agreements, and/or agreed requirements/standards.


Learning Objective

  • Gain fundamental knowledge of supplier quality audit process

  • Ability to acquire the skills of a competent Supplier Quality Auditor

  • Equipped with the expertise and competence in organizing, risk

assessment and managing supplier quality audit process.


Duration

2 days (9am to 5pm daily)


Who Should Attend

Management, Engineers, Implementation Teams, Internal Auditors and others

who are involved in the implementation or auditing of Failure Mode and

Effects Analysis.


Course Fees per pax

S$600.00


Course Contents

Day 1

1. Introduction

- Supplier quality management and auditing

2. Fundamentals of Supplier Quality Auditing

- Types of supplier quality audit

- Auditing process, objectives and criteria

- Audit team roles and responsibility

3. Auditor Competencies

- Auditor Professionalism and development

- Auditing techniques, tools, communication

- Conflict management

4. Audit Planning

- Audit planning elements

- Audit team formation and Auditor selection

- Audit documentation, logistics, risk assessment

- Exercise

Day 2

5. Conducting Audit

- On-site and remote audit management

- Opening and closing meeting, attendance

- Audit evidence, evaluation and conclusion

- Exercise

6. Audit Reporting

- Preparing the audit report

- Elements of audit report

- Audit report communication

7. Audit Follow-up and Closure

- Corrective Action Process

- Corrective Action review, verification and follow up

8. Case Study


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.


Supplier Quality Management

Introduction

This course will provide participants with the knowledge and skills required

for a successful Supplier Quality Management (SQM) process with evaluation

criteria, risk assessment, development, selection of capable supplier based on

organization’s overall business objectives (quality, cost, products and services.


Learning Objective

  • Acquire the skills and competence in supplier quality management

process

  • Apply proven tools and techniques to evaluate, select, develop capable

suppliers in order to achieve the desired organization business

objectives


Duration

2 days (9am to 5pm daily).


Who Should Attend

Management, Professionals related to Purchasing, Quality and Engineering

management who are responsible for supplier selection, development, quality

and service performance improvement.


Course Fees per pax

S$ 600.00


Course Content

Day 1

1. Introduction

- Suppliers as an integral part of the organization business and processes

- Overview of Supplier Quality Management (SQM) process

2. Suppliers Selection

- Establish types of suppliers required

- Define the evaluation criteria for selection

- Supplier base analysis

3. Supplier sourcing process

- Identify criteria for supplier sourcing process

- Sourcing process methodology

4. Develop capable Supplier Rating System (SRS)

- Effective supplier performance evaluation

- SRS criteria, implementation and follow-up

Day 2

5. Supplier Evaluation/ Certification

- Risk assessment

- Assessment team, process and methodology

6. Supplier development

- Supplier development tools and techniques

- Strategic approaches and relationship management

7. Organization/ Supplier Collaboration

- Joint performance management review

- Integrated QMS (Early Supplier involvement)

8. Successful Supplier Quality Management

- Supplier performance monitoring

- Closed loop CAPA system

- Ongoing Supplier quality auditing process


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.


Root Cause Analysis (RCA)

Introduction

This two-day intensive course on Root Cause Analysis (RCA) is designed to equip participants with practical tools and techniques to identify, analyze, and address the underlying causes of problems in any system or process.

RCA is an essential problem-solving approach that allows professionals to prevent recurring issues and ensure long-term solutions rather than quick fixes"


Learning Objective

Upon completion of the course, participants will be able to:

• Understand the concept, definition and process of root cause analysis.

• Form an effective team for Root Cause Analysis projects and the impact of organizational culture on projects.

• Differentiate the possible causes within a problem.

• Eliminate problems using the root cause analysis process.

• Enhance problem solving effectiveness through data analytics.

• Facilitate in problem-solving support as a non-expert in the process or technology.


Duration

2 days (9am to 5pm daily)


Who Should Attend

Engineers, supervisors and operators involved in QC/QA, manufacturing, process engineering, maintenance, store and calibration.

Supply chain personnel and suppliers."


Course Fees per pax

S$ 580.00


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.


Statistical Process Control (SPC)

Introduction

This course develops the participants’ understanding of fundamental SPC methodologies through group activities and individual participation.


Learning Objective

Upon completion, participants will be able to:

• Understand the fundamental concepts of SPC based on the AIAG SPC Reference Manuals.

• Realize the use of SPC as an effective defect prevention technique.

• Apply SPC in processes to identify common and special causes of variation.

• Plot and interpret control charts.

• Plan and manage SPC implementation.

• Appreciate the complementary relationship between SPC and MSA.


Duration

2 days (9am to 5pm daily)


Who Should Attend

Managers, operational and support staff from both the manufacturing and service

(including banking and finance, logistics, healthcare, government and public service) sectors."


Course Fees per pax

S$ 580.00


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

AIAG/VDA FMEA

Course overview:

This course is designed to take delegates through the AIAG/VDA FMEA 7 Step Approach to the construction, scoring and evaluation of risk (high, medium, low).


The intent is to provide a common foundation for FMEA across the breadth of the automotive industry.


The FMEA method is used to address the technical aspect of risk reduction. FMEA is a team-orientated, systematic, qualitative method intended to:


Evaluate the potential technical risk of failure of the product or process;

Analyse the causes and effects of those failures;

Document preventive and detection actions;

Recommend actions to reduce the risk.


Who should attend:

This course is designed for Management, Implementation Teams, Internal Auditors and others who are involved in the implementation or auditing of Failure Mode and Effects Analysis.


Course objective:

Delegates on this AIAG/VDA Combined FMEA training course will gain an understanding of the new step by step approach to FMEA and the changes between the current and new approaches to FMEA, including the new combined approach to creation, scoring and risk evaluation and resulting documentation.


Topics covered:

7 Step Approach *NEW

Overview of the FMEA process

General review of FMEA principles

Design FMEA including start points *NEW

Process FMEA including start points *NEW

FMEA ranking tables and scoring *NEW

Action Priority *NEW

Resulting Documentation *NEW


Course Duration: 2 days, 14 hours / 9am to 5pm daily


Course Fees per pax

S$ 600.00


Certification:

Upon completion of the course, you will receive a certificate of attendance.

8D Problem Solving Methodology

Introduction

This course will provide participants with the knowledge and skills required for an effective problem-solving process using 8D Methodology.

The course covers the application of 8D methodology for systemic problem identification, data and process analysis, followed by root cause analysis verification and the recommendation of corrective and prevention actions with its integration to the overall business process of the organization. It consists of lessons, and discussion and is demonstrated with case studies application."


Learning Objective

• Demonstrate an understanding of 8D problem solving methodology

• Application of 8D problem solving process approach

• Acquire the necessary problem solving tools and skills for 8D method

• Achieve effective problem solving with multidiscipline team approach


Duration

2 days (9am to 5pm daily)


Who Should Attend

Management, Engineers, Technicians, Process Owners, Development and Operations supervisors and personnel,

and anyone who wants to improve their ability to solve problem and drive performance improvement thought systemic preventive measures."


Course Fees per pax

S$510.00


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.

Measurement System Analysis (MSA)

Introduction

Measurement System Analysis, or MSA, is a method for gaining an understanding of the variation present in measuring systems.

It is now widely used in many industrial sectors such as automotive, aerospace, renewable energy and mobile power generation, when a high level of confidence is required for the measurement of product characteristics


Learning Objective

Participants will become competent in implementing, undertaking and auditing Measurement Systems Analysis including studies for variable and attribute data.


Duration

2 days (9am to 5pm daily)


Who Should Attend

Managers, operational and support staff from both the manufacturing and service (including banking and finance, logistics, healthcare, government and public service) sectors.


Course Fees per pax

S$ 510.00


Award of Certificate

Upon completion of the course, you will receive a certificate of attendance.


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